IT Support & Service Desk

🔷 1st–3rd Line IT Support & Service Desk Solutions

At Aysha Business Solutions, we deliver flexible, intelligent IT support that adapts to the way your business works. Whether you need full 24/7 coverage or just targeted out-of-hours support, ABS is designed to scale with your needs delivering the right level of expertise when and where it matters.

🌍 Flexible Operating Model

We tailor support around your business — not the other way around. From 24/7/365 coverage to weekday and public holiday support, or bespoke out-of-hours plans, we provide a service model that fits your operational demands.

🧠 Comprehensive Support Tiers – ABS 1st, 2nd & 3rd Line

1st Line Support

Quick fixes and frontline user help — from password resets to email configuration. Fast, friendly, and always available.

2nd Line Support

Deeper troubleshooting for software, desktop, and network issues. Our specialists handle escalated tickets with speed and precision.

3rd Line Support

Complex infrastructure, servers, applications, and cloud environments. Our experts resolve high-impact issues and liaise with vendors when needed.

💬 Support Your Way

We believe in freedom of choice. Raise tickets or reach our support team through:

Whatever’s easiest — we’re there.

💼 Tier 4 Flex Days – IT Consultancy On-Demand

Included with our Managed Services, Flex Days give you access to senior IT consultants to:

Use them how and when you need — from patching to cloud strategy.

🛠️ Expert Technicians, Proven Capability

Our skilled support team understands diverse technology ecosystems inside and out. We’re certified across major platforms and trusted by leading vendors, giving you peace of mind that your IT is in the best hands.

🖥️ How Our IT Service Desk Operates

✅ Reliable. Scalable. Intelligent Support.

With ABS, you’re not just outsourcing IT — you’re gaining a proactive partner in operational excellence.

Talk to Our Support Experts